Support

How can we help?

Answers about playing, seasons, purchases, and your progress.

Still stuck? Write to us. Tell us your iPhone model, iOS version, and the world and puzzle you were on. Email support support@xipkit.com

Playing

How do I play?

Drag each word from the tray to the spot on the board where it fits. Every word on the list belongs somewhere, and every puzzle has exactly one solution.

What are the tiers?

Easy is a 7×8 board with 8 words, two of them already placed. Medium is 9×10 with 12 words and one placed. Hard is 11×14 with 22 words, none placed, and one long word of nine letters or more to work outward from. Expert is a dense 11×11 where every letter belongs to an across word and a down word at once, so the crossings fill each other in.

What is Today's Twist?

Four new boards every day, one per tier, Expert included. Solve any one of them to keep your streak going. Today and the two days before it are free for everyone; the rest of the month is $0.99 or part of the Everything Pass.

Can I turn the sounds off?

Yes. Open the You tab and switch off Sounds.

Seasons

How do seasonal worlds work?

Each season opens a limited-time world. While it's open, it's free to play, except Expert boards, and scores double points. After it closes, it's $0.99 or part of the Everything Pass. A fresh edition returns the next year.

How do I change the app icon?

Open the You tab and pick one under App icon. Each seasonal icon unlocks after your first puzzle in that world.

Purchases and progress

What do I get for free?

Meadow and Tide Pools are yours from the start, all four tiers. So is the current day of Today’s Twist and the two days before it, and every seasonal world while its season is open, apart from its Expert boards. Everything else is $0.99 a world or a month, and the Everything Pass covers all of it, present and future, for a single purchase.

Something I bought is missing.

Open the You tab and tap Restore under Purchases. Use the same Apple Account you bought with.

How do I get a refund?

Apple handles every purchase, so refunds go through Apple too. Request one at reportaproblem.apple.com.

Does my progress sync between devices?

No. Progress is saved on the device you play on. Purchases belong to your Apple Account and restore on any device.

How do I start over?

Open the You tab and tap Reset under Progress. Your rating, streak, and solved puzzles are cleared. This cannot be undone. Anything you bought comes back with Restore.